Refunds Policy

We aim to provide fair and transparent refund terms for our customers.

1. Eligibility

• Cancellations made at least 24 hours before scheduled delivery are eligible for a full refund.
• No refunds for bins that have been delivered, or where misuse has occurred (overloading, incorrect waste type, contamination).

2. Processing Time

Approved refunds are processed to the original payment method within 5–10 business days.

3. Failed Delivery/Collection

If delivery or collection is unsuccessful due to inaccurate details, unsafe site conditions, or inaccessibility, a call-out or service fee may apply. Additional charges may also apply for overweight or overfilled bins.

4. Changes & Rescheduling

Rescheduling within 24 hours of delivery time may incur a fee. We’ll always try to help where we can.

5. Contact

To request a refund or discuss your case, email skipbinperthwa@gmail.com or call 0498 477 726.

Last updated: 1 September 2025